Terms and Conditions

RETURNS & REFUNDS

We:are will only provide a refund to you in the case that there is a fault with the item you have purchased at the point that you receive them. 

Exchanges are not guaranteed as each item is made in a limited run. If we have the size in stock that you require and the item you are sending back is still in original condition, we may make an exception to this. Please get in contact via email if this is the case. 

No other refunds will be issued.

POSTAGE

We use Royal Mail to ship our packages, whether it be inside the UK or worldwide. Once we have given your parcel to Royal Mail, it is up to them to deliver it safely. Once the package is in their hands, we are no longer responsible for it. Proof of postage will be shown to anyone who does not receive their package. Tracking numbers are available on request via email.

DELIVERY

When your order is made, the item(s) you bought will be shipped within 10 business days depending on your location. We can provide tracking on most orders outside the UK, and signed for delivery for inside the UK at your request.

Please wait patiently for your items to be received, as it may take anywhere from 3-20 days to receive your products depending on your location. This may be slightly longer during the Christmas season.

VAT

20% VAT Charge is included in all sales. 

IMPORT FEES

Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by Impossible Conversations. Customers are responsible for all import taxes, customs, tarrifs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. We have no involvement in foreign customs policies and have no ability to predict possible customs fees for merchandise sent outside the UK. In case of returned shipments, the customer is responsible for any and all additional shipping fees and return fees assessed. Please call your local Customs & Duties Offices for more information regarding excise duties.